The Nearshore Team
Behind Your Business.

A Virtual Assistant is one dedicated specialist placed with your team — you manage them day to day, or we do on your behalf. A BPO program is a fully managed contact center operation: teams of agents, supervisors, QA analysts, workforce management, and reporting, run against your SLAs. VA starts at $1,900/mo. BPO is priced per productive hour based on scope.

No. All VA engagements are month-to-month with a 30-day cancellation notice. No 12-month contracts, no termination penalties. BPO programs are scoped per engagement — we build the contract around your requirements, not our preferences. We earn your business every month.

Time zone. El Salvador operates on US Central and Eastern hours — the same shift as your team. The Philippines is a 10 to 12-hour gap, which turns every real-time question into a next-day task. India is a 9 to 11-hour gap. We also have 17+ years of proven infrastructure in El Salvador and USD billing with no currency risk.

Yes. We are SOC 2 Type II certified, PCI-DSS compliant, and HIPAA-aware. Advanced firewalls, multi-factor authentication, physical access controls, and instant credential revocation on offboarding. El Salvador's data protection laws align with global standards. Your data and your clients' data are protected at every level.

Two things we measure obsessively. The 95% candidate alignment rate means the first round of 2–3 pre-vetted finalists we present is the right fit 95% of the time — no stacks of resumes to wade through. The 98% first-day show rate means that when we commit to a start date, the specialist shows up and is productive on day one: tools configured, access granted, ready to work.

Most VA clients are operational within two weeks of signing. We handle recruiting, screening, and matching — you just show up for the intro call and make the final choice. 98% first-day show rate. When we say Monday, they start Monday. BPO programs go through a structured discovery and design phase before go-live.

If the fit is not right in the first 7 days, you get a full refund. If it becomes clear in the first two weeks that the specialist is not the right match, we replace them at no extra charge and give you two more weeks to onboard the replacement. We also maintain a 95% candidate alignment rate — most clients never need to use either guarantee.

Yes. All specialists are based in El Salvador and are bilingual English and Spanish. Minimum B2 English proficiency for client-facing roles, C1 for executive or high-communication positions. We use AI-powered screening to evaluate vocabulary, grammar, fluency, tone, and vocal delivery — accent-neutral processing so you get the best candidates, not just the ones with the most neutral accents.

Yes. Many clients start with a single VA and expand as their needs grow — adding specialists for bookkeeping, social media, customer support, and more. Every addition is managed under the same infrastructure, with no new setup overhead and no new contract.

Yes. Your specialist is configured to your stack before day one and ramps quickly on anything new — CRMs, project management tools, EHRs, accounting software, help desks, and more. We match in part on tool experience, so most specialists are already fluent in the systems you use.

BPO is priced per productive hour — not per FTE. This means you pay for actual work time, not seats. Spanish-language customer service starts at $7.75/hr. Bilingual (English and Spanish) starts at $12.50/hr. Included in the rate: WFM, real-time analysis, KPI reporting, Team Lead, and fractional Service Manager. No setup fees. Training is billed at 85% of the productive rate.

We run managed programs starting at around 15 agents. Below that volume, our Virtual Assistant service is usually the better fit — one or a few dedicated specialists rather than a full contact-center operation with supervisors, QA, and workforce management.

Indicative timelines for a standard program: 15–20 agents in about 2 weeks, 50 agents in 5 weeks, and 100 agents in 10 weeks. Exact ramp is confirmed during contracting, after a structured discovery and design phase.

Yes. 24/7 programs are common in our book. Night-shift coverage carries a 15% rate premium, and our nearshore time-zone alignment keeps US business-hours coverage straightforward without the handoff lag of offshore teams.

A 30–35% over-hire buffer is standard, and a shadow pipeline of pre-screened candidates activates within 48–72 hours. For ALDO we scaled from 24 to 60 agents for Q4 with no drop in service quality, then scaled back as volume normalized.