At our patient service center, our team of empathetic and knowledgeable specialists is dedicated to assisting your patients, offering essential information, and handling their data with maximal care.
Total Care Support Services
We offer a range of services to support patients and healthcare providers, facilitating the establishment of a dedicated patient service center.Whether your patients have a question about your treatment plan, need to schedule an appointment, or are experiencing billing or insurance issues, our patient service center solutions are here to help. We understand that navigating the healthcare system can be confusing and overwhelming sometimes, so we are dedicated to providing our clients with clear, concise, and accurate information.
We offer total support for both call center services and back-office.
Our services help lighten the workload by handling scheduling, billing, and other administrative tasks like:
Answering patient calls and providing information about healthcare services, procedures, and policies
Scheduling and rescheduling appointments
Providing assistance with billing and insurance issues
Handling patient complaints and concerns
Transferring calls to appropriate healthcare professionals or departments
Providing general information about health and wellness
Assigning codes to diagnoses and procedures, which is necessary for accurate billing and claims processing
Entering patient data into electronic medical records systems or other databases.
We are committed to maintaining the highest level of compliance with HIPAA regulations to ensure that patient information is always safe and secure through our patient service center offerings. So, you can trust our team and computers to handle your personal healthcare information with the utmost care and confidentiality.
