Making it easy for your customers to place orders for your products or services
We provide comprehensive order taking services to streamline the process and ensure a positive experience for your customers.
Our trained professionals efficiently handle orders, provide information on availability, pricing, and delivery, and use advanced technology for accurate order recording. We are committed to delivering excellent customer support.
Outsourcing your order taking to UAM offers the advantage of scalability. Our flexible team can handle varying volumes, preventing understaffing during peak periods and eliminating unnecessary resource expenses during slower times. We accommodate orders through various channels: phone, email, online chat, and in-person, allowing customers to choose their preferred method.
By choosing UAM for your order taking needs, you guarantee top-notch service and support, fostering customer loyalty and driving sales. Contact us today to learn more about how we can help your business thrive. We specialize in:
Receiving and recording orders: We efficiently receive and accurately record customer orders for your products or services. Orders can be placed via phone, email, or online chat.
Providing information on availability, pricing, and delivery options: Our order takers supply customers with essential details about product/service availability, pricing, and delivery options. This enhances the customer experience and boosts sales.
Upselling and cross-selling: Our order takers may suggest additional products or services that complement the customer's order, increasing the overall value of the sale.
Handling customer inquiries and complaints: Our order taking services assist in managing customer inquiries and promptly resolving any issues or complaints that may arise. This ensures improved customer satisfaction and retention.
Providing general customer support: Our order takers also provide comprehensive customer support, addressing inquiries about your company's products, policies, and guiding customers through the ordering process.