Customer support without the growing pains.
With 16+ years of experience, we deliver bilingual, omnichannel support that’s fast, empathetic, and brand-aligned. From seasonal surges to everyday care, our teams keep your customers satisfied while you stay focused on growth.
Outsourcing Built Around Your Biggest Challenges
From seasonal surges to omnichannel coverage, we turn common customer service pain points into opportunities for loyalty and growth. Explore how our bilingual, brand-aligned teams keep quality high while scaling with your needs.
Quality Under Pressure
Product launches or peak seasons can overwhelm in-house teams. Our bilingual, omnichannel agents absorb the surge, ensuring customers get fast, empathetic responses without bottlenecks or burnout.
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Trained CSAT Specialists
With over 15 years in BPO, our teams are skilled in de-escalation, customer empathy, and workflow management. We maintain high satisfaction scores even when volumes spike.
Email and Chat Coverage
From quick troubleshooting to detailed account inquiries, our agents manage customer conversations efficiently across all written channels.
Flexible Workforce Scaling
We ramp up quickly to meet demand without sacrificing accuracy or brand consistency. Our flexible model keeps your service quality steady through any surge.Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat.
Scale Up Without Starting Over
When demand swings, we flex with you. Uassist.ME builds teams that expand during seasonal peaks and contract when volume normalizes, so you’re never overstaffed or underprepared.
On-Demand Capacity
Scale by up to 30% within weeks to meet seasonal surges. Our workforce model keeps response times steady and quality high, no matter how quickly demand grows.
Omnichannel Response Teams
Agents handle phone, chat, social, and email support seamlessly, so no single channel gets overwhelmed. Customers always reach a trained, responsive team member.
Continuous Training
Our agents stay trained on your workflows year-round. When it’s time to scale, extra capacity comes online immediately—without retraining delays or onboarding slowdowns.
Seamless Support Across Every Channel
Our specialists are trained to manage tone and workflows across all channels, ensuring customers feel heard no matter how they reach out.
Bilingual Communication
All frontline agents are fluent in English and Spanish, enabling smooth interactions across diverse customer bases. Every conversation feels clear, empathetic, and on-brand.
Social Media Engagement
We monitor mentions, resolve complaints, and share helpful content that builds loyalty. Your customers get timely, thoughtful responses across every social touchpoint.
Integrated Knowledge Base
Agents use shared resources and QA tools to deliver consistent, brand-aligned answers. Every interaction reinforces accuracy, reliability, and your customer promise.
Customers Get Answers, Not Wait Times
Quick response is the baseline; accuracy is the differentiator. We blend live chat, email, and social coverage with service-level adherence so issues are resolved promptly and correctly the first time.
Live Chat Support
Our agents deliver real-time help across sales, technical, and service inquiries, maintaining a 95% CSAT. Customers get clear answers within minutes, keeping satisfaction high even under pressure.
Strict SLA Adherence
We track KPIs like response time and first-contact resolution to ensure standards stay consistent. Your customers experience fast, reliable service with every interaction.
Escalation Management
Complex cases move instantly to specialized teams who resolve issues before they backlog. This keeps queues light, prevents repeat contacts, and protects the customer experience.
Stay Compliant, Stay Confident
We operate within your SLAs and industry regulations, with built-in QA and tool compatibility audits. The result: reliable metrics, brand-aligned service, and zero compliance headaches.
QA & Performance Monitoring
Every interaction is tracked and reviewed for compliance, accuracy, and satisfaction. We maintain transparent reporting so you can measure quality against your standards at any time.
Tool Compatibility Audits
We perform a full tool audit for every new client, ensuring seamless integration with your existing systems. From day one, your platforms and workflows stay aligned.
Regulation Alignment
HIPAA, PCI, and SOC 2 compliance are built into our training and daily workflows. Your brand stays protected, and your data handled with care and accountability.
Success Stories
See how leading brands optimize resources, improved outcomes, and scaled faster with Uassist.ME.
Onboarding that Sets You Up for Success
Our structured, collaborative BPO onboarding process ensures a smooth transition, faster implementation, and long-term success.
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We start by diving into your workflows, goals, and challenges to get the full picture. Through discovery sessions and a tool compatibility audit, we define what success looks like for your team together.
Before scaling, we run prototypes to stress-test processes and fine-tune workflows. This ensures your solution is efficient, reliable, and aligned with your brand from the start.
We work side-by-side with your team to design scalable solutions that grow with you. During this stage, we map all workflows to ensure efficiency, service consistency, and long-term scalability.
With processes refined and design aligned, we move to full-scale rollout. Our structured approach ensures a smooth launch and faster time-to-value without disrupting operations.
Our work doesn’t stop at launch. With continuous optimization and flexible scaling, we help you grow sustainably while delivering consistent, brand-aligned customer experiences.
The Uassist.ME Edge
Not all outsourcing is created equal. Our people-first approach, quality-driven systems, and cultural alignment make us a partner you—and your customers—can rely on.
Our bilingual teams don’t just answer calls, they embody your voice. With deep training in your brand’s tone and values, every interaction feels authentic and consistent.
From call metrics to customer sentiment tracking, our integrated QA systems catch gaps early and continually raise performance benchmarks. You’ll always know how your customers are being served.
Whether it’s seasonal peaks or new product launches, we flex your team up or down without skipping a beat. Our structured training programs ensure every new hire delivers to standard from day one.
Your customers expect a seamless experience whether that’s over phone, email, or social media, we make sure they get it. Our standardized processes protect service quality no matter the platform.
Talk to Our Experts
Our bilingual, brand-trained specialists deliver faster responses, higher satisfaction, and measurable ROI.
Your Customer Experience Specialists
Bilingual support pros trained to represent your brand with empathy, accuracy, and consistency across every channel.
FAQs
Everything you need to know before getting started.
Our staff is located in El Salvador, Central America. Our hours of operation are 9 am to 6 pm EST.
Data security is built into everything we do.
Each team member completes a full background check and signs a strict non-disclosure agreement.
Access to client information is limited to authorized staff within our secure network, protected by enterprise-grade security systems and monitoring.
Printed materials are destroyed before recycling, and we encourage clients to manage shared credentials through trusted tools like LastPass for added control.
No. Your monthly payments cover scanning, emailing, data input, unlimited calls throughout the U.S. and Canada, and all the infrastructure required to run your operation.
Our specialists are university-educated professionals with backgrounds in marketing, finance, business, public relations, design, programming, and more.
Yes. Our executives are fluent English speakers with clear, neutral accents and strong communication skills. Many have international client experience and are comfortable interacting across regions and industries.
You can explore our voice samples to hear them in action.
Yes. Our team works daily with U.S.-based clients and understands the expectations, pace, and communication style of American business culture.
Many of our executives have studied or lived in the U.S., bringing firsthand experience to every interaction.
