Contact Center Solutions in El Salvador
Get onshore-quality customer service at up to 70% less, powered by culturally aligned, bilingual teams in El Salvador.
Why El Salvador Feels Like Onshore Outsourcing
We understand American 🇺🇸 business challenges and help you navigate them.
With over 15 years of supporting American businesses, we provide more than tasks—we offer strategic insights and operational guidance, acting as a true extension of your internal team.
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No Communication Hurdles - Our bilingual team eliminates misunderstandings. We know U.S. business etiquette, customer expectations, and deliver service that feels local.
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No Legal Complexities, No Barriers - We’re a registered U.S. company, backed by a skilled workforce in El Salvador. You avoid cross-border legal headaches, and scaling is seamless thanks to CAFTA-DR and USD stability.
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Talent Built for the North American Market - With 15+ years in the BPO industry, we’ve curated top Salvadoran talent, trained specifically for U.S. brands in customer service and tech support.
Up to 70% Savings Without Sacrificing Quality
High-quality customer service. Predictable, significant savings.
Our clients typically save 45% to 60% annually, with some achieving up to 70%—all while maintaining onshore-level support standards
| Client Example | Savings per Agent | Annual Savings |
|---|---|---|
| Real Estate Firm | 54% | $545,000+ |
| Retail Brand | 47%-48% | $678,000+ |
| Healthcare Provider | 54% | $87,000+ |
| Financial Services | 53% | $71,000+ |
THE RESULT:
Scalable savings without compromising service quality.
Contact Center Solutions Built for North American Businesses
Whether it’s bilingual customer service, tech support, or back-office operations—our solutions are designed to meet North American business standards without compromise.
Real-Time Collaboration, Seamless Communication
Forget time zone headaches and delayed responses.
With teams based in El Salvador, we operate on U.S. business hours—ensuring real-time updates, fast feedback loops, and smooth collaboration.
- Same time zones = same work rhythm.
- Dedicated account managers ensure alignment and quick adjustments.
- Transparent reporting and regular check-ins keep you in control, without micromanaging.
Consistent Teams,
Consistent Quality
Your customers deserve a stable, reliable experience—without constant retraining or turnover.
At Uassist.ME, we’ve built a system that keeps our teams engaged, trained, and ready to deliver:
- 1.2% Monthly Attrition Rate (Half the Industry Standard)
- 80% Employee Engagement Rate
- 3 Years Average Employee Tenure
How do we do it?
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Rigorous Recruitment & Screening
95% candidate alignment rate, 48-hour screening, and a 70% interview-to-hire rate—so only the best talent serves your customers. -
Strong Onboarding & Retention
93% first-day readiness and 85% knowledge retention rates ensure employees start strong and stay sharp. -
Continuous Growth & Career Development
Structured programs like QA Academy, Leadership Development, and cross-departmental mentorships keep employees motivated and long-term.
You go win. We'll handle the rest.
We exist to help you realize your potential through flexible, customized, and caring solutions.
