Social Customer Support

Social Customer Support:
The Future of Customer Service

Our bilingual agents are trained to provide top-notch customer support on social media platforms in both English and Spanish. With the increasing trend of customers turning to social media to engage with businesses, it's more important than ever to have a strong presence on these platforms.

Our agents are ready to handle any inquiries or concerns your customers may have, whether it's a question about a product or service or a complaint that needs to be addressed. We understand the importance of timely and efficient responses, and we work hard to ensure that your customers receive the help they need promptly and professionally.

We have skills to communicate effectively with a diverse customer base, but they are also trained in conflict resolution and customer service best practices. Trust us to provide your customers with the best possible social customer support experience. Choose UAM for all of your social customer support needs.

Some of the tasks that we can handle are:

• Responding to customer inquiries: Social customer support agents can help by promptly answering any questions or concerns that customers may have through social media platforms. This can include inquiries about products or services, order status, shipping information, and more.

• Resolving customer complaints: When customers have a negative experience or issue with a product or service, social customer support agents can help by listening to their concerns and working to find a solution. This could involve offering a refund or exchange, providing additional information or resources, or escalating the issue to the appropriate team for further assistance.

• Providing customer support for product or service issues: If a customer is experiencing a problem with a product or service, social customer support agents can help by providing troubleshooting steps or guidance on how to resolve the issue. They can also escalate the issue to the appropriate team for necessary assistance.

• Monitoring social media for mentions of the company or its products or services: Social customer support agents can proactively monitor social media for any mention of the company or its products or services and engage with customers who have positive or negative feedback or comments. This can help build trust and strengthen the company's and its customers' relationship.

• Sharing helpful information or resources: Social customer support agents can use social media to share helpful information or resources with customers, such as tips, troubleshooting guides, or product recommendations. This can help to improve the customer experience and build loyalty.

• Providing personalized recommendations: Social customer support agents can help by providing personalized recommendations to customers based on their interests or needs. This could include recommending products or services that may be of interest to them, or suggesting alternative options based on their specific circumstances.

• Gathering customer feedback: Social customer support agents can help by gathering customer feedback through social media platforms. This can include soliciting reviews, conducting surveys, or engaging with customers to learn more about their experiences with the company and its products or services. This feedback can be used to improve the customer experience and drive business growth.