Reliable tech support, without the downtime.
Keep your systems and your people running smoothly. From Level 1 troubleshooting to advanced issue resolution, our bilingual agents deliver fast, flexible support across phone, chat, email, and more.
The Problems We Solve Every Day
Tech issues can pile up fast. From software glitches to ticket backlogs, our team is built to step in where your in-house resources stretch thin.
Fix Issues Fast, Keep Teams Productive
From installation errors to platform glitches, we resolve problems quickly so employees and customers can stay focused.
Proactive Solutions
We identify installation, compatibility, and performance issues before they disrupt operations. Continuous monitoring helps prevent downtime and keeps your systems running smoothly.
Step-by-Step User Guidance
Our team provides clear, easy-to-follow instructions that help users troubleshoot confidently. Every interaction builds trust and restores productivity faster.
Seamless Ticket Escalation
Complex cases are routed directly to higher-level specialists, maintaining speed and context throughout the resolution process. Nothing gets lost between tiers.
Support Without Language Barriers
We deliver clear, empathetic help in English and Spanish, ensuring every customer feels understood and supported.
Cross-Channel Communication
Our bilingual agents handle phone, email, chat, and social inquiries with ease. Every channel is managed consistently so customers receive quick, accurate support in their preferred language.
Culturally Fluent Service
We build trust through communication that’s both empathetic and context-aware. Agents understand cultural nuances, helping your brand connect authentically with diverse audiences.
Quality Assurance
All support interactions meet the same high standards across every language. Continuous QA reviews ensure clarity, consistency, and a seamless customer experience.
Stay in Control of Every Request
We streamline workflows so tickets are managed efficiently, escalated properly, and resolved on time.
Real-Time Monitoring
Every request is logged, tracked, and visible until resolution. Our live dashboards give you clear oversight of ticket volumes, response times, and progress in real time.
Level 1 & Level 2 routing
We match every issue to the right expertise from the start. Tickets are triaged accurately so technical problems reach the right specialists without unnecessary delays.
SLA Compliance
Detailed reporting ensures every ticket meets agreed response and resolution targets. You get full transparency, dependable timelines, and confidence in service delivery.
Keep Your Devices Running Smoothly
From laptops to peripherals, we set up, configure, and repair the tools your team depends on.
Peripheral Setup
We configure printers, scanners, and accessories to integrate seamlessly with your systems. Every device is tested and optimized to ensure smooth operation across your network.
Mobile Device Support
Our team helps employees troubleshoot and optimize smartphones, tablets, and other mobile tools for work. We keep devices updated, secure, and performing at their best.
Hardware Repair
We diagnose and fix issues with critical components like drives, memory, and motherboards. Prompt, precise repairs minimize downtime and extend the lifespan of your hardware.
Always Connected, Always Supported
We provide expert assistance for cloud services and networks, keeping your business secure and online.
Network Configuration
We design and maintain LAN, WAN, and wireless networks to maximize speed, reliability, and uptime. Your teams stay connected and productive across every environment.
Cloud Platform Support
Our specialists manage SaaS, IaaS, and PaaS environments from setup through troubleshooting. We keep your cloud systems optimized and your data secure.
Performance Troubleshooting
We monitor performance to detect lags, outages, or connectivity drops before they impact operations. Fast, proactive resolution keeps your network running smoothly.
Success Stories
See how leading brands optimize resources, scaled faster, and delivered better customer experiences with Uassist.ME.
Onboarding that Sets You Up for Success
Our structured, collaborative BPO onboarding process ensures a smooth transition, faster implementation, and long-term success.
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We start by diving into your workflows, goals, and challenges to get the full picture. Through discovery sessions and a tool compatibility audit, we define what success looks like for your team together.
Before scaling, we run prototypes to stress-test processes and fine-tune workflows. This ensures your solution is efficient, reliable, and aligned with your brand from the start.
We work side-by-side with your team to design scalable solutions that grow with you. During this stage, we map all workflows to ensure efficiency, service consistency, and long-term scalability.
With processes refined and design aligned, we move to full-scale rollout. Our structured approach ensures a smooth launch and faster time-to-value without disrupting operations.
Our work doesn’t stop at launch. With continuous optimization and flexible scaling, we help you grow sustainably while delivering consistent, brand-aligned customer experiences.
The Uassist.ME Edge
At Uassist.ME, tech support is about more than ticket resolution. We deliver support that protects uptime, strengthens customer trust, and scales when you need it most.
Our agents don’t just fix issues, they represent your brand. We train teams to adopt your workflows, tone, and standards, so customers feel like they’re talking to your in-house staff.
With direct supervision, QA specialists, and performance tracking, we monitor every interaction. The result: consistent service quality you can measure and trust.
Ramp support up or down with Level 1 and Level 2 tech agents fluent in English and Spanish. Flexibility without sacrificing speed or accuracy.
Whether it’s over phone, email, chat, or social, we meet your customers where they are. Your support feels unified, no matter the channel.
The Team Behind the Numbers
From around-the-clock support to near-perfect uptime and industry-leading CSAT, we deliver results you can count on.
Your Technical Support Experts
Specialists equipped to troubleshoot, resolve, and elevate customer satisfaction while keeping operations running smoothly.
FAQs
Everything you need to know before getting started.
Our staff is located in El Salvador, Central America. Our hours of operation are 9 am to 6 pm EST.
Data security is built into everything we do.
Each team member completes a full background check and signs a strict non-disclosure agreement.
Access to client information is limited to authorized staff within our secure network, protected by enterprise-grade security systems and monitoring.
Printed materials are destroyed before recycling, and we encourage clients to manage shared credentials through trusted tools like LastPass for added control.
No. Your monthly payments cover scanning, emailing, data input, unlimited calls throughout the U.S. and Canada, and all the infrastructure required to run your operation.
Yes. Our executives are fluent English speakers with clear, neutral accents and strong communication skills. Many have international client experience and are comfortable interacting across regions and industries.
You can explore our voice samples to hear them in action.
