All outsourcing solutions in one place Customer ServiceCall Center ServicesLead GenerationBack OfficeMarketing / DesignTech SupportBillingExecutive Assistants
From a slight boost to a complete operation, we'll help you achieve your maximum potential.
Get everything you need for your outsourcing needs in one convenient place! From call center services to graphic design, we've got you covered. Our 13 years of experience means we know how to create custom solutions that work for you. Don't waste time going to multiple providers - let us handle it all for you.
We do more than just service your workflow. A whole team is behind the transition of your workflow to our specialists: trainers, supervisors, account managers, IT, HR, and other support departments.
Discovery
We will take the time to understand your unique company needs and match that with the right team of specialists.
Ramp-Up Process
Defining SLAs and KPIs canvas set. HR profile request, filtering, testing, candidate approval, onboarding, and training. Go live date.
Success
ADHOC KPI canvas set design to measure and make sure we are driving expected results. Let us do the heavy lifting while you grow.
Success Is Clearly Cultural
Our customer-centric culture helps us provide meaningful interactions with your clients. We believe in making a lasting impact on every aspect of our work. Our call center & offices are located at Edificio Colabora and Kinetika, state-of-the-art buildings in the heart of San Salvador. With spaces designed for co-working and PCI compliance teams.
El Salvador
The Right Nearshore Location for Call Center Services or any other outsourcing need.
Time-zone compatibility (U.S. Mountain Time)
The country's official currency is the US dollar
2-hour flight from major U.S. cities (Over 20 daily flights)
Cultural affinity, +2.3 M Salvadoran living in the US, equivalent to 35% of the population.
Don't just take our word for it
Named Top BPO (Business Processes Outsourcing)Company by Clutch, a World-renowned field guide publication for B2B contracting decisions.
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Why UAM?
We've got your back
As a true BPO (Business Processes Outsourcing) group, we can support all major workflows for call center solutions to a full lead generation team.
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Years of Experience
Providing outsourced call center services (BPO) to companies in the United States and worldwide.
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Active US Clients
Due to our cultural affinity, time zone, and way of work, we built unique relationships.
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Industries
With an emphasis on legal, finance, health care, retail, IT-telecom, marketing, and real estate.
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Bilingual Staff
English/Spanish, but can also serve in other languages. For call center or any other support.
