Tell me more about my new assistant
Every bilingual English/Spanish business and personal virtual assistant is highly skilled in administrative support. Though they are not physically present at your location, they can be reached from 9:00 a.m. to 6:00 p.m. by using the internet, your phone, or any other etc. to support your needs, tasks, and projects.
Our virtual assistants aim to build a solid long-term relationship by getting to know you, your business, your clients, and/or your personal life. They can become your right hand and will act as your own employee when they interact with others.
Like with any new employee, the more you can share about your business, your customers, your preferences, and your way of life, the better they will be able to support your projects in a smooth and efficient way.
Your hand-picked virtual assistant/project manager works in well equipped office space, with state of the art office equipment and receives vacation pay and benefits. Our operating offices are located in U.S. Mountain Time, thus it’s easy to adapt to any Continental US or Canadian time zone.
Where are you located?
All of our assistants are located in Central America. Most have either lived or studied in the U.S.
How do you secure my information?
Your new assistant works in an office with many security advantages:
- Each assistant is carefully screened and must pass a background check.
- Our non-disclosure agreement assures you we will not share any information with anyone outside of our company.
- No one outside of our office has access to your information (files, documents, emails, contacts, etc.). We use state of the art security software to prevent spyware or computer viruses. Our office does not store any important information on our computers. Instead, confidential information is stored in our secure network.
- Any printed materials are shredded before being sent for recycling.
- For extra security, we also suggest sharing passwords with our assistants through programs like LastPass.
Do you have a guarantee?
Yes, we do! If you are not satisfied with the service, you can cancel anytime and we have a one-week money-back guarantee
Are there any additional costs to hiring your virtual assistants?
No. Your monthly fee covers scanning, emailing, data input, etc., and unlimited calls throughout the US and Canada with the part-time and full-time packages. If you have additional questions, call us directly to (305) 507-8406 or email us to email@example.com.
Are the VA's in an office environment?
Yes, your dedicated assistant has a completely equipped work station.
I might upgrade to full time in the following months, will my assistant be available?
We will do our best to arrange your assistant’s workload to make sure they are available for you. However, check with us as it is a case-by-case basis.
What happens if I go over on my hours?
You will be notified by our Customer Success Manager and you’ll have the option to pause service until hours restart, or upgrade your plan.
How do I know what to delegate?
Your assistant should give you ideas. You can also contact our customer relations manager to discuss what else we can help you with.
How do you track time?
We prefer not to track hours, but progress. We send you daily reports with all of the activities your assistant has worked on and what tasks are pending. Additionally, if you want we can send you a weekly report on all the time dedicated to your tasks (hourly plans).
What is their education level?
Your dedicated virtual assistant will have studied at university in different backgrounds like marketing, finance, business, public relations, programming, design, and many others.
Do they have any references?
Feel free to browse our testimonials here (link), or contact us directly to (305) 507-8406 or email us to firstname.lastname@example.org to receive more references.
Can I see their resume?
We will send you a couple mini-bios for your review. Additionally, you can interview the assistant before you begin if you’d like.
What type of programs can the assistant use?
All of the assistants have experience using Microsoft Office and most are proficient in CRMs such as Basecamp, Infusionsoft, Zendesk, etc. Depending on your requirements, some assistants can use accounting software, design software, programming environments, CMSs, etc. To discuss further, call us directly to (305) 507-8406 or email us to email@example.com.
Can we make phone calls to the US?
Yes, all calls are included.
How do I communicate with my assistant?
Your dedicated virtual assistant can conform to your most convenient method, ex. via phone, email, Skype, WhatsApp and many other forms of communication.
How are your assistants communications skills?
Our virtual assistants are part of a very diverse team. When you sign up you will be asked the skills you require your assistants to have. This way we can find a great match for you. They also have neutral English accents and backgrounds in various areas like sales, marketing, social media, and many others.
Is it always the same assistant?
Yes, each client is assigned one fully bilingual English/Spanish virtual assistant, hand-picked from a pool of reliable, trustworthy, and experienced professionals.
If your virtual assistant is on vacation or sick, his/her supervisor will be there to assist you.
Do the assistants have great communication skills?
Our virtual assistants are part of a very diverse team. When you sign up you will be asked the skills you require your assistants to have. This way we can find a great match for you. Most of our assistants have experience in Sales, marketing, social media, etc.
Can they make phone calls to the US?
Yes, all calls are included.
Are the assistants fluent in English (no accent)?
Our assistants have neutral English accents. You can check some of our voice samples here.
Are they familiar with the US culture?
Yes, absolutely. We have an Americanized culture and are 100% familiar with U.S. Culture. Additionally most of our VAs have either studied or lived in the U.S.
How do you manage confidentiality?
Before hiring all applicants go through an extensive background check so all of our assistants are trustworthy. We are currently working with executives at companies like Facebook, Viacom, etc. who are very strict about security.
What happens if my VA uses my credit card inappropriately?
This has never happened in all of our years in service. BUT in the unlikely event this happens we would request a chargeback for you.
What happens if I go over some hours?
You will be notified by our customer relations manager and we will give you the option to upgrade your plan.
Is the quality of the phone line always good?
Our phone systems are Voice Over IP (VOIP) and we make sure all the assistants have a great internet connection to assure the quality of your calls.
Are there any hidden or additional costs in hiring your virtual assistants?
No. Your monthly fee covers the employee’s salary, benefits, vacation time, bonuses, office space and equipment. It includes scanning, emailing, data input, etc., and unlimited calls throughout the US and Canada.
Do you have good internet connection?
Yes we have 3 different dedicated internet connections and 4 backups.
What's the difference between a Full-Time Assistant and a Full-Time Support Team?
Instead of having one assistant, you’ll be assigned a team to work with you - the equivalent manpower of one full-time person but with the redundancy of a team captain, your point of contact, in charge of distributing the work between team members and making sure deadlines are met.
How do I communicate with my team?
Your team captain (your main point of contact) can be contacted via phone, email, Skype, whatsapp or any other form of communication you prefer.