Recover debts without damaging relationships.
Our trained collectors pair empathy with proven recovery strategies, helping you reduce overdue receivables while protecting your brand and client trust.
When Collections Get Complicated, We Make Them Clear
Recovering overdue accounts is complex, but it doesn’t have to weigh down your team. Uassist.ME combines discipline, empathy, and compliance to resolve debts efficiently while protecting your client relationships.
Recover With Care
We combine proven collection workflows with empathy to recover payments while keeping your customer relationships intact.
Tailored Outreach
Every account is different. We personalize scripts and strategies to encourage repayment with respect and understanding.
Relationship-Safe Tactics
Our collectors balance firmness with professionalism, maintaining positive customer relationships and protecting your brand reputation.
Improved Cash Flow
Faster recoveries mean stronger liquidity. We streamline timelines so your team can maintain healthy, predictable working capital.
Stay On Track
We manage reminders, calls, and escalation so no account slips through the cracks.
Multi-Channel Outreach
We coordinate calls, emails, and notifications across platforms to maximize contact rates and minimize missed follow-ups.
Tracking & Monitoring
Every interaction is logged and tracked in real time, giving you full visibility into account status and next-step actions.
Escalation Management
High-value or complex cases are escalated quickly and resolved by senior specialists who know how to keep recovery moving.
Collect With Confidence
Every effort aligns with strict regulations, safeguarding your business from risk.
Regulatory Expertise
Our team is fluent in FDCPA, GDPR, HIPAA, and regional collection laws, ensuring every outreach aligns with required standards.
Zero Tolerance for Risk
All recovery activities are structured to prevent legal exposure, safeguard customer trust, and maintain brand integrity.
Ongoing Training
We invest in continual compliance education so your accounts are always managed by informed, audit-ready professionals.
Predictable Results You Can Count On
With disciplined processes and performance monitoring, we deliver consistent recovery outcomes at scale.
Proven Strategies
We apply tested collection methods tailored to debtor profiles, ensuring efficiency and fairness in every interaction.
Quality Assurance
Regular audits keep our collectors aligned with top-tier accuracy and professionalism, so performance stays high across every account.
Transparent Reporting
We provide clear, accessible reports on recovery rates, activity, and account progress so you’ll always know where things stand.
Support When It Matters Most
From payment negotiations to legal guidance, we help resolve even the most challenging accounts.
Tailored Strategies
We adjust our approach based on account type, balance size, and client sensitivity to secure the best possible outcomes.
Legal Pathways
Our team provides step-by-step guidance through escalated measures such as lawsuits, settlements, or garnishments when needed.
Ongoing Partnership
Dedicated specialists stay with you through every stage, ensuring complex cases are managed smoothly from negotiation to resolution.
Success Stories
See how leading brands optimize resources, scaled faster, and delivered better customer experiences with Uassist.ME.
Onboarding that Sets You Up for Success
Our structured, collaborative BPO onboarding process ensures a smooth transition, faster implementation, and long-term success.
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We start by diving into your workflows, goals, and challenges to get the full picture. Through discovery sessions and a tool compatibility audit, we define what success looks like for your team together.
Before scaling, we run prototypes to stress-test processes and fine-tune workflows. This ensures your solution is efficient, reliable, and aligned with your brand from the start.
We work side-by-side with your team to design scalable solutions that grow with you. During this stage, we map all workflows to ensure efficiency, service consistency, and long-term scalability.
With processes refined and design aligned, we move to full-scale rollout. Our structured approach ensures a smooth launch and faster time-to-value without disrupting operations.
Our work doesn’t stop at launch. With continuous optimization and flexible scaling, we help you grow sustainably while delivering consistent, brand-aligned customer experiences.
The Uassist.ME Edge
We combine empathy, structure, and compliance to recover more while safeguarding your brand and client relationships.
Our collectors are trained to treat debtors with dignity and respect. This protects your reputation and encourages repayment without damaging long-term relationships.
With structured follow-up processes, automated tracking, and clear escalation paths, we improve recovery rates while reducing overdue receivables.
Every collection effort aligns with strict regulatory standards like FDCPA, HIPAA, and GDPR. Secure data handling and documented processes keep your business protected.
Real-time dashboards and clear reporting give you visibility into account progress, so you can track performance and stay in control.
The Team Behind the Numbers
From around-the-clock support to near-perfect uptime and industry-leading CSAT, we deliver results you can count on.
Your Billings & Collections Experts
Trained professionals who handle invoicing, payments, and collections with accuracy and care, helping your business stay organized and cash-flow strong.
FAQs
Everything you need to know before getting started.
Our staff is located in El Salvador, Central America. Our hours of operation are 9 am to 6 pm EST.
Data security is built into everything we do.
Each team member completes a full background check and signs a strict non-disclosure agreement.
Access to client information is limited to authorized staff within our secure network, protected by enterprise-grade security systems and monitoring.
Printed materials are destroyed before recycling, and we encourage clients to manage shared credentials through trusted tools like LastPass for added control.
No. Your monthly payments cover scanning, emailing, data input, unlimited calls throughout the U.S. and Canada, and all the infrastructure required to run your operation.
Our specialists are university-educated professionals with backgrounds in marketing, finance, business, public relations, design, programming, and more.
Yes. Our team works daily with U.S.-based clients and understands the expectations, pace, and communication style of American business culture.
Many of our executives have studied or lived in the U.S., bringing firsthand experience to every interaction.
