When times like a pandemic grip the world, remote teams become increasingly vital to keep your business functioning. Along with remote teams, communication technology also becomes indispensable.
However, the mantra of businesses, changes in times like the Covid-19. From profit margins, the first shifts onto people first. Economics becomes a secondary concern for organizations. So what becomes the goal of a business running a remote team in critical times?
The goal is to keep people connected, to ensure they have opportunities to grow and benefit despite the prevailing critical situations.
Here are the top three ways in which a remote team can help during a crisis:
1. Customer Support
When times are so uncertain and unstable, businesses cannot rely on customers to contact them. You must train your remote team to be proactive in critical times. Create dedicated web pages where customers can easily reach you.
Take immediate steps to tackle the crises from your end and update your policies. Let there be alterations in refund policies and ask your remote team to make concerted efforts to update your valued customers about it.
Your remote team must strive to keep the customers as much in the loop as possible under such critical situations. Make outbound and inbound calls, establish webpages, and whatever possible mediums of immediate contact.
Let your customers know that you are reaching them by directly contacting them. You can send out emails, regular updates from your team about your operational hours, updates on how you are tackling the crises, and simple messages will suffice in reassuring your customers.
You may also establish a live chat forum where representatives of your remote teamwork to answer queries, reach to customers and take such measures of keeping communication constant.
2. Data Entry
Lots of industries rely heavily on data entry. Take the real estate, eCommerce, healthcare, and banking industry, for example. Data entry at this point is crucial when most businesses are relying heavily on their remote teams.
So how can businesses ensure that all the important documents, receipts, paperwork, etc. is managed safely in the current situation?
Businesses can rely on their remote team to take care of data entry for them. Assign the following responsibilities to your remote team to stay organized in times of chaos:
- Ask for a record of all tasks and activities.
- Organize all data with accuracy and order.
- Ask for data to be presented in the correct forms.
- Prepare all entry for data
- Ensure there is regular entry of data.
- Data conversion
- Processing forms.
This is a time when your remote team can update your company records and log all information about billing. They will also need to record all information on new sales leads, fill out spreadsheets with all data, create profiles for users, update your CRM, schedule, and enter delivery and payment information.
3. Online Presence
When times like the pandemic hit us, it is beneficial to move our business online rapidly. The first step in doing it is to create a website quickly or optimize and update your existing one. Arm the website with a flood of information regarding your business. This information will help customers find what they are seeking.
Inform your customers regularly about prices, stocks, delivery times, and stay in contact with website visitors, customers placing orders, etc. Employ a web developer or an agency to make your website pretty, user friendly, and equipped with all necessary information.
These are the times that call for micromanaging all aspects relating to your business. Involve your remote team in this mission so that every bit of your business functions smoothly. Make sure you designate remote employees with the responsibility of proofreading the websites, that there is no wrong information, spelling errors, inaccessible links, or website malfunctioning.
The trustworthiness of your company relies heavily on how well you use this media channel, and the quality of your website and attention to detail is how you can win customers in these times.
In light of the current unstable conditions of world economics, businesses have to relocate online to keep their functionality constant. The best way to keep business in functional is to take it online through remote teams. With the correct approach, your remote team can put customer support, data entry, and online presence in top shape without letting the crises affect business.