How we did it
Patient Engagement & Front Desk Support
- Outbound calling to reengage no-shows and cancellations
- Appointment scheduling and reminders
- Bilingual support for English/Spanish patients
- Patient intake coordination and follow-ups
Administrative & Executive Assistance
- Calendar management and meeting coordination
- Internal survey creation and logistical support
- Presentation prep and special project participation
- Travel booking and minor research tasks
- Expense report submission and scheduling for executives
Billing & Credentialing Support
- Insurance verification and claims processing
- Credentialing through CAQH, Medallion, and more
- Submission of superbills and patient billing inquiries
- Updating CRM/EHR systems with provider and insurance data
