HKM Employment Attorneys LLP

Turn legal inquiries into qualified cases, without breaking the bank.

HKM partnered with Uassist.ME to embed a dedicated, remote intake team trained in legal protocols and client interaction standards.

Legal

September 3, 2025

Client Profile

Meet the Client

HKM Employment Attorneys LLP is a national law firm representing employees in workplace discrimination, harassment, and wrongful termination cases. With rapid expansion across the U.S., HKM faced rising intake volumes—and growing operational pressure.

Challenges

The Challenges

HKM’s internal intake team couldn’t keep up. Scaling in-house came with serious challenges. HKM needed scalable, consistent, insight-ready intake capacity.

High costs: Hiring full-time intake staff in cities like Seattle was expensive.
Operational drag: Recruiting, onboarding, and training drained resources.
Inconsistency: Different offices meant varied intake quality and client experience.
Data blind spots: Clean, structured data was needed to support CRM performance and reporting.

Results

Success, in numbers

59.5%

Total Cost Savings

6.6k

Intakes per month

100%

CRM-aligned data

How we did it

HKM partnered with Uassist.ME to embed a dedicated, remote intake team trained in legal protocols and client interaction standards.

Started with 6 bilingual receptionists
Scaled to 24 fully operational Intake Specialists
Qualified every inquiry before passing it to attorneys
Used CRM-integrated templates to capture clean,
structured data
Flexed with demand—no drop in service during peak periods
Delivered a consistent, branded experience firmwide

From intake bottleneck to strategic advantage.

This led to solid business outcomes.

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Read the full report

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