BPO Insights & Useful Resources

Arguably, 2021 may have been a tough year not only for the healthcare sector but also for the business community. One of the effects of the COVID-19...

Latin American countries that comprise almost half of the Americas are diverse in terms of heritage, language, and culture. These are among the...

Customer service is one direct means by which a company can reach out directly to its customers. It is their way of interacting with them, informing...

The workplace’s culture is defined by the interactions people have with one another and inside the company, as well as how well or poorly they relate...

Ever since our founders established UAM back in 2009, the mission of this company has been to help business owners scale up their businesses. In UAM,...

Continuous improvement processes are repetitive methods designed for constantly improving a company’s services, products, and processes. They were...