BPO Insights & Useful Resources

Wouldn’t it be great if each workday was filled with hours and hours of productivity? In reality, most days are filled with nothing but distractions.

Key Performance Indicators or KPI’s are often used to assess how organizations are progressing towards meeting key goals. You can use KPI’s for your...

Every leader, no matter the size of the organization, loves the idea of having an assistant. You cherish having the time to be able to focus on the...

Going remote seems to be the trending theme for businesses over the past decade. Since 2012, the number of remote workers has increased exponentially.

As with most things, there is a right and a wrong way to approach the hiring process when it comes to a virtual assistant (VA), so what steps should...

Where do you spend the bulk of your day? Is it responding to e-mails, following up with clients, or curating your social media? Tasks like these have...