Community Co

From Executive Support to Strategic Partnership

What began with one assistant evolved into a 50+ person, multi-functional team driving strategic growth and daily execution.

Retail

January 1, 2012

Client Profile

Meet the Client

Community.co, a U.S. -based network for executives and founders, began working with Uassist.ME in 2012. What started with one part-time assistant evolved into a full-scale partnership supporting admin operations, lead generation, and creative design.

The teams use tools like Slack, HubSpot, and Canva, and maintain alignment through daily collaboration and structured reporting.

Challenges

The Challenges

Overwhelmed with admin tasks like scheduling, billing, and content management

Low lead conversion rates required high-volume, high-quality sourcing

Inconsistent design across growing client-facing programs

High turnover impacted support teamcontinuity and knowledge retention

Results

Success, in numbers

>98%

On-time task delivery

100%

SLA deadline adherence & compliance

Qualified and validated leads sourced by each rep. per day

>99%

Data and communication accuracy, verified through audits

How we did it

Scalable Admin Support

Expanded from 1 to 25+ bilingual team members managing scheduling, billing, content, and social media—improving retention through engagement and cultural alignment.

Optimized Lead Generation

Developed a 3-tiered lead gen team to source, vet, and deploy thousands of leads weekly with strong QA and allocation workflows.

Creative Team Evolution

Grew from basic asset creation into a full-service design team team delivering consistent branding, landing pages, and digital assets.

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