BPO Insights & Useful Resources

The improvement of your services and product relies heavily upon gathering and analyzing the feedback from your customers. However, the process of...

When you face challenges like the current global health crisis, the world seems to be grappling with uncertainty and even an impending sense of doom....

One can never overrate the importance of customer support for a business. No matter how great a product your company may sell, if you do not have the...

At times, when it’s really not convenient for people to be all crammed in one place, we need to figure out how to make remote work be as (or more!)...

Customer support has undergone quite a radical change in light of the pandemic era. New tools, creative thinking, and care are the requirements for...

When it comes to retail, nothing can beat the advantages of running your store electronically. Take the current situation as an example. With the...